Support

Effective date: 2026-03-14

This page is the public support page for AnswerReady / JAM Coach.

Contact

Support email: androidoine@gmail.com
App name: AnswerReady
App Store ID: 6760204072

What AnswerReady Supports

AnswerReady helps users practice structured 60-second answers for:

behavioral interviews
meeting updates
opinion prompts
persuasion / recommendation prompts

Supported practice modes:

Audio Mode
Video Mode

Supported platforms:

iPhone
iPad
macOS

Common Help Topics

Recording permissions

If recording does not start:

confirm microphone access is allowed
for Video Mode, confirm camera access is allowed
for transcript-based feedback, confirm speech recognition access is allowed

If permissions were previously denied, users should reopen the permission flow in the app or update access from system settings.

Saved recordings or playback

If a saved session will not play back:

confirm the session was actually saved
confirm the recording file still exists on the device
try reopening the session from Home or Progress

Transcript-based feedback

If transcript-based feedback is unavailable:

confirm speech access is enabled
confirm the recording contains usable spoken audio
for video reps, confirm the recording includes microphone audio

Cloud coaching

Cloud coaching requires:

an active Pro entitlement
a successful transcript
a healthy coaching backend

If cloud coaching is unavailable, the app should still provide local feedback.

Purchases and restore

Subscriptions and billing are managed by Apple.

Users can:

restore purchases from inside the app
manage subscriptions through Apple account settings
cancel or review billing through Apple’s subscription tools

Best Information to Include in a Support Request

Ask users to include:

device type and OS version
app version / build
whether they were using Audio or Video Mode
whether the issue happened during recording, feedback, saving, playback, transcript, coaching, or purchase flow
screenshots or screen recordings when possible
any visible error message text

For backend issues, it is also useful to capture:

whether the user was Free or Pro
whether the issue affected transcript-based feedback, cloud coaching, or restore purchases

Privacy and Billing Notes

Raw recordings are intended to stay local unless the product explicitly states otherwise.
Cloud coaching should use transcript text and objective metadata, not raw recordings.
Billing disputes, refunds, and subscription cancellations are generally handled by Apple, not directly in the app.

Response Policy

Recommended launch support standard:

acknowledge new requests within 2 business days
prioritize blockers in this order:
1. purchase / restore
2. recording / transcript / coaching
3. permission recovery
4. save / playback
5. UI issues